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Your questions answered.
My order hasn’t turned up, what do I do?
Sorry to hear about it. Let's try and fix that... send us an email at Hello@eatsurreal.co.uk and we'll get in touch!
How long will my order take to arrive
Once shipped, your order should be with you in 2-3 working days. Sometimes our couriers may encounter issues along the way, but if there are any issues we will let you know as they come up!
I want to make changes to my order
No problem, drop us an email at email@example.com and we will try and stop your order in it's tracks!
Do you offer faster shipping
Our shipping is 48h, at this stage we don’t offer next day delivery but sign up to our newsletter for updates
How do I track my order
You'll receive a tracking order within 24h of placing your order. For any issues drop us an email at firstname.lastname@example.org
Can I find Surreal in stores?
You can find your favourite cereal in lots of stores across the UK including Holland and Barrett, Booths and Selfridges. Of course we're still here online if you want it delivered to your door or to take out a hassle-free subscription.
What is your returns policy?
Drop us an email at email@example.com and we will do what we can to help!
What are the Natural Flavours in your ingredients
Surreal is made with good things not bad things. The natural flavors are made of natural essences and oils, coming from fruits, plants and spices . They’re vegan, gluten free and delicious! (if we do say so ourselves)
What is stevia and erythritol
We’ve switched things up and use Stevia to give our cereal that sweet, sweet flavour without a sugar hit. Stevia & erythritol are sweeteners & sugar alcohols that come from plants, they are calorie free and about 100 times sweeter than sugar
Is Surreal Gluten Free
Surreal is made in a shared facility, but we test each and every batch to ensure that we meet the requirements to be Gluten-Free
Is there a minimum commitment for a subscription
Absolutely not.!You can cancel your subscription at any point in time.
Can I change the frequency of my subscription
You certainly can. Head on over to your profile page, click subscription and change the frequency of your deliveries
How do I cancel my subscription
Head on over to your profile, click on subscriptions and opt out at any time
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